RETURNS All Sales are FINAL. We
have a NO return policy. We do not accept returns or exchanges for any reason other than damaged or defective
merchandise, and do not issue refunds to credit cards for any reason.
If you receive damaged or defective merchandise, it will be replaced
for the exact same item. If exact same item is not available you will
be issued a credit for the exact amount of original purchase.
Swarovski Flip flops and any other sandals are custom made for each order and are not returnable or exchangeable.
Swarovski Converse are custom made for each order and are also not returnable or cancellable once your order is placed.
Rhinestone
Apparel is not returnable or exchangeable. Each item is handmade
specifically for you and cannot be returned or exchanged.
If you receive a damaged
item, you must contact us within 3 business days of receipt of the
shipment. Please save the box and we will file a claim with the
carrier. Please note that a claim can only be filed if you have the
original packaging. Our liability is limited to replacement of the
item, if available in time for your event. We do not issue refunds for
damaged shipments unless we cannot replace the item.
These limited exchanges must be
authorized and must have the RA# on the outside of the box or they will
be refused. You must call us to receive a return authorization number
within 2 days of receipt of your shipment, and you must ship the
authorized exchange so that we receive it within 7 days from the date
of your authorization. All packages not meeting these requirements will
not be considered for any type of exchange, no matter what the original
reason. Any package returned without prior authorization will be
refused due to security reasons.
If you receive an incorrect
item, or if the item is damaged, we ask that you take a digital
photograph of the item and email it to us so we can expedite the
replacement process.
Cake jewelry orders are custom and cannot be changed once processed.
All veils and tiaras are special orders and require time for
production. No refunds or exchanges on these items. Once they are
ordered and put into production, we usually cannot make changes to your
order, so please make sure that you submit it correctly.
If you have ANY questions about these policies, please contact us prior to placing an order.
CHANGES
All orders are
processed in real-time. If you require a change to be made to your
order, there is a $10.00 service fee. We cannot make changes to special
orders if they have already been ordered. Please
order carefully to avoid the need for any changes.
INVENTORY
Though
we try to be as accurate as possible, sometimes your items will be
backordered or discontinued. In this event, you will be contacted and
asked to accept a similar item. We cannot guarantee that there will be
similar items available, but we will work to find something else that
you can enjoy. Many of our items are special orders and made to order. If you do not give us ample time to get the
items to you, you will be contacted to upgrade your shipping and may
any rush fees necessary. If you choose to cancel the items you will be
charged a $10.00 cancellation fee.
SHIPPING
Shipping
is never refundable. Your order will be shipped in accordance to the
method you choose while placing your order. You may be contacted to
upgrade the shipping method in order to deliver your items in time for
your event date if you have chosen a slower method.
We do not ship outside of the United States and Canada.
We
ship via UPS or US Mail. All shipping charges are calculated by the
weight of your package and your zip code. UPS shipping is run through
the UPS online tables, and is their own calculation--we do not set
their rates.
We are not responsible for special shipping
requests (ie. Leave at front door, etc.) You must be available on the
date that the package is delivered to sign for it, or to accept the
package. If you are unsure about
your availability, have the package delivered to an address where an
adult will be present to sign for the package.
If you decide
that you need some of your items sooner than others which might require
time for special ordering, you will be required to pay additional
shipping for a split shipment.
If
you refuse your package or fail to pick it up from the Postal Service
or UPS, you are responsible for the shipping to re-send it to you and
agree that this amount will be charged to your credit card. If you move
and don't inform us, you agree that you will be charged the $5.00 fee
that UPS charges us to do address corrections. You agree not to try to
intercept a shipment and have the shipping address diverted for any
reason, or you will be responsible for the redirection fee plus a
surcharge of an additional $10.00.
PRIVACY We take your privacy seriously and will never share your information with anyone. Our site uses order forms to gather
information used to fulfill your order and to contact you when
necessary with questions about your order. Contact information may also
be used occasionally to send you promotional materials, such as notice
of new products and special offers. You may opt out of receiving future
mailings by sending an e-mail to amourbijoucreations@yahoo.com stating your preference
not to receive promotional information. Financial information, such as
credit card numbers, is used for billing purposes for products ordered.